Answers to common questions about renting a tuk-tuk in Sri Lanka: the $70 refundable deposit, payment methods, cancellation and refunds.
Simply browse our 'Explore' page, select a route or package, choose your preferred tuk-tuk and provider, and complete the 30% advance payment to confirm your booking.
Yes, you can request a change up to 24 hours before your trip. Go to your Booking Details page and click 'Request Change' or contact our support team.
We accept all major credit/debit cards (Visa, Mastercard, Amex) for the advance payment. The remaining balance is paid directly to the provider in cash (LKR).
Absolutely. We use industry-standard encryption and secure payment gateways to ensure your financial information is always protected.
Yes. A refundable security deposit of $70 is paid in person when you collect your tuk-tuk. It is not charged online and is not part of your booking total.
When you return the tuk-tuk. Your $70 refundable deposit is returned to you within 30 minutes of handing it back.
Cancel more than 24 hours before your trip and the amount you have paid is refunded in full. Within 24 hours, half of the amount paid is refunded.
Contact our support team with your booking reference and we will arrange the refund for an eligible cancellation.
We recommend bringing sunscreen, water, a camera, and comfortable clothing. Your provider will ensure the tuk-tuk is clean and ready for your journey.
Your driver's contact info and pickup location are in your Booking Details. You can also chat with them directly via WhatsApp from our app.
Yes, all our providers are verified, and their vehicles undergo regular safety checks. We also provide 24/7 support during your journey.
If you have an emergency during your trip, contact us immediately via the WhatsApp support channel for instant assistance.